RESOURCES & FREQUENTLY ASKED QUESTIONS

Here are a list of questions we often get asked. If the question you’re looking for is not here, please feel free to contact us.
Can I join a waitlist and is there a fee?

Yes. Just complete the online form here. There is no fee to join the waitlist.

Is the waitlist long?

Places at One fill very quickly and are only offered to families on the waitlist. We do encourage you to contact us direct to discuss availability and welcome any questions or updates to your preferences.

Can I book a tour?

Yes. You can use our online form to book a tour or call us on 1300 522 202 to find out more information.

Can I add my unborn baby to the waitlist?

Yes. Just include the baby’s surname, name ‘unknown’ and the expected date of birth. Once the baby is born, contact us to update your details.

Is there a minimum number of attendance days?

The minimum enrolment is two days and enables our educators to plan a suitable program for your child. It also helps to settle your child and form bonds with other children and educators.

What is the notice period to change or cancel enrolment days?

We require 2 weeks written notice.

What are the fees?

There is a different fee for the different age groups and stages of development. Our fee structure will be included in the enrolment paperwork.

What is included in the daily fee?
  • Planned and unplanned programs appropriate for your child’s age and stage and development
  • Nutritional and delicious meals and snacks including milk
  • Enrichment programs & Brain Development program which is embedded into our daily program and activities
  • Bedding
  • Nappies
  • Wipes and barrier cream
How do I pay my weekly fees?

You can elect to pay by credit card or direct debit and will be provided with a form to complete in your enrolment pack. Billing is conducted automatically every week on a Monday, for that week in advance.

Am I eligible for the Child Care Rebate and/or Child Care Benefit?

The Child Care Rebate is not income tested meaning most Australian families will receive at least a 50% reduction on their fees.

The rebate is capped at $7,500 per child and families have two options of receiving the rebate: deducted from your fortnightly fees or paid directly into your account from the Department of Human Services after the child care fees have been paid.

To be eligible for the Child Care Benefit (CCB), families need to register their details with the Department of Human Services and is based on the combined income of both parents and other requirements.

Visit https://www.humanservices.gov.au/customer/subjects/assistance-child-care-fees for more information.

How can I get more involved in the One community?

We love our families to come together and get involved in what’s happening in the centre. We believe it enhances your child’s early childhood experiences. You will be kept well informed of upcoming events and workshops that will allow you to meet all of our educators and other families that your children spend time with.